1. Queue Type

Select the type of queue system that aligns with your operations:

• Appointment-Based Queue

  Ideal for businesses that operate on a reservation system (e.g., clinics, restaurants).

• Walk-In Queue

  For businesses that cater to walk-in customers (e.g., banks, DMV, customer service centers).

• Hybrid Queue

  Combines both appointments and walk-ins, allowing customers to choose or adapt based on availability.

2. Priority Levels

Set priority options to manage customers based on urgency:

• Standard/Urgent/Critical Levels

  Allows categorization of customers by urgency (useful for healthcare or emergency services).

• Custom Priority Labels

  Set custom labels, such as “VIP,” “Member,” or “Standard,” to prioritize specific customer groups.

3. Queue Notifications

Keep your customers informed with real-time updates:

• SMS Notifications

  Send text updates on estimated wait time, check-in reminders, or status changes.

• Email Notifications

  Provide longer updates or instructions to customers via email.

• In-App Notifications

  If your business has a mobile app, notify customers directly within the app.

4. Self Check-In Options

Enable customers to check in themselves, reducing front-desk workload:

• Kiosk Check-In

  Allow customers to check in using an on-site kiosk.

• Mobile Check-In

  Let customers check in via their mobile device upon arrival.

5. Estimated Wait Times

Set expectations by showing approximate wait times:

• Automatic Wait Time Calculation

  Calculate wait times based on the number of people in queue and service speed.

• Custom Wait Time Estimates

  Manually set wait times based on service complexity.

6. Assigned Staff or Resource Management

Assign staff members or resources (like rooms or tables) for each customer:

• Automatic Staff Assignment

  Automatically assign available staff or resources based on customer needs.

• Manual Assignment Option

  Allow staff to manually assign specific employees or rooms based on the situation.

7. Room/Table/Resource Information

Display assigned locations for each customer:

• Room or Table Number Display

  Show customers where they will be served or seated.

• Resource Status View

  Track the availability of rooms, tables, or specific equipment.

8. Custom Branding and Interface Design

Make the system feel like part of your brand:

• Custom Logo and Colors

  Add your business logo and choose brand colors for the interface.

• Customizable Welcome Screen

  Personalize the customer-facing screen with a welcome message or promotions.

9. Customer Feedback Collection

Gather insights and improve customer experience:

• Post-Service Survey

  Send a quick survey after service completion to gather feedback.

• Rating System

  Allow customers to rate their experience on a scale (e.g., 1-5 stars).

10. Analytics and Reporting

Gain insights into customer flow and performance:

• Basic Analytics

  Track key metrics like wait time averages, peak hours, and queue volume.

• Advanced Reporting

  Detailed insights on staff performance, customer demographics, and trends.

11. Multi-Language Support

Serve a diverse customer base with multiple language options:

• Select Languages

  Choose from a variety of languages to display the queue system interface.

• Custom Language Additions

  Add specific languages relevant to your customer base.

12. Integrations with Existing Systems

Connect with the tools you already use:

• CRM Integration

  Sync customer information with your CRM to keep records updated.

• Calendar Integration

  Automatically add appointments to a calendar system (e.g., Google Calendar).

• Payment Integration

  Process payments or deposits directly if applicable to your business.

Build Your Custom Queue Management Solution

How It Works:

• Step 1: Select the features you need from the list above.

• Step 2: Customize each feature with specific settings, like branding, notifications, or priority labels.

• Step 3: Submit your preferences, and our team will design a tailored queue management system to fit your needs.